Privacy Policy

PRIVACY POLICY

Poweraire Airconditioning & Aireworks, Inc. (PowerAire), its directors and officers (also collectively and alternately referred to as “we,” “our,” or “us”) care about your privacy and we are committed to processing your personal information in accordance with fair information practices and applicable data protection laws to serve you best.

By filling out a form or entering personal information in our website, you are hereby giving consent to the terms and conditions of this data privacy policy and for the gathering and processing of Personally Identifiable Information for the purposes stated hereunder. If you do not agree to the terms and conditions of this data privacy policy, please do not use this website.

Scope and Amendments

This policy describes how PowerAire collects, uses, protects and shares your Personally Identifiable Information when you contact us thru this website as well as your choices about the way your personal information is collected and used. Personal information means all information relating to an identified or identifiable individual.

PowerAire maintains its website where this data privacy policy is posted and where Personally Identifiable information may be collected. This data privacy policy may be amended, changed, revised or updated anytime without notice albeit it is not applicable to information that is collected and/or provided by third parties.

Personal Information Collected

When you enter Personally Identifiable Information in our website or send us a message thru our Contact Us Services, we collect personal information about you and may use it along with other information collected or generated during our relationship with you.  We may collect two types of information from visitors to our website, namely: Personally Identifiable Information and Non-Personally Identifiable Information, which may include as follows:

  1. Contact Information like first name and last name, telephone or cellular phone number and email address;
  2. Transaction Information like sales or service invoice number and date, product code, aircon brand and/or model number;
  3. Business-Related Information like feedbacks, messages, screenshots, service vouchers, bank deposit slips, engaging with service support or participating in promos and events;
  4. Technical Information like the host from which you access the internet, IP address, mobile applications, device information, browser, operating system software and social media.

Security

PowerAire and our designated personal information officer endeavor to use organizational, technical, administrative and commercially viable safeguards that comply with applicable government laws and regulations on data protection to secure personal information. We also endeavor to restrict information access to authorized personnel only. Despite best efforts and due diligence, third parties may unlawfully or maliciously intercept or access transmissions sent to this website or may wrongfully instruct you to disclose personal information to them while posing as PowerAire.

Please contact PowerAire immediately in accordance with the CONTACT US section, if you have reason to believe the Personally Identifiable Information you provided may be at risk or compromised.

However, if you do not want PowerAire to collect your Personally Identifiable Information, please do not provide such information to us.

Possible Use of Data

The Personally Identifiable Information you filed may be used to:

  1. Reply to your message;
  2. Contact you in response to CONTACT US or other inquiries;
  3. Provide customer service to you;
  4. Complete a legitimate business transaction or service you requested;
  5. Notify you about a material change to this Privacy Policy or the Terms of Use only if necessary and/or when required by relevant laws and regulations;
  6. Comply with legal requirements or obligations;
  7. Protect legitimate business interests and legal rights;
  8. Other usage that may be allowed by law.

Information Sharing

PowerAire may possibly share your data to:

  1. Business-Related Companies or Affiliates

PowerAire may possibly share your data with its suppliers, contractors, sub-contractors and affiliates for it to provide you with the service you requested. The term ‘affiliates’ refers to authorized companies with which PowerAire has common ownership or control. In general, PowerAire does not share with third parties the information received thru this website. Albeit please be aware of the following circumstances where PowerAire may share such information with third parties.

  • Third Parties

There may be instances or situations where it is inevitable for PowerAire to share and disclose your information with third parties which may not be affiliated with it. Example of third parties with whom PowerAire may share your information include suppliers, contractors, sub-contractors and suppliers’ authorized service centers (ASC). PowerAire seeks to ensure that these independent third parties who or which are not affiliated with it will not use the data for any other purpose than to provide the services for which they are responsible for. If you do not wish such independent third-party service providers to have access to your personal information, please do not register or submit any Personally Identifiable Information to this website.

Moreover, PowerAire does not solicit for and/or collect your financial information and credit card numbers from you on this website.

  • Other Parties in Accordance with Court Order or Legal Proceedings

PowerAire may also share your data when so ordered by the court, required by government authorities and in order to protect Service, safety or property and/or to comply with legal process or law.

Collection and Use of Information from Minors and Legally Incapacitated Persons

PowerAire values the protection of the privacy of minors and legally incapacitated persons. It does not knowingly solicit, collect or maintain personal information from minors and legally incapacitated persons or knowingly allow such persons to access and/or use this website without parental or legal guardian’s consent. If you are below the age of majority or lack legal capacity to grant consent for the use of your personal data, please do not attempt to register on this website or send any personal information without approval from your parents and/or legal guardians. When PowerAire is apprised that a child, minor or legally incapacitated person has provided it with any personal information, it will promptly delete such personal information.

Duration

PowerAire takes necessary measures to keep your Personally Identifiable Information for only as long as it is needed to respond to your request, complete your business transaction or attend to your requirement as a customer within the limits of the law.

Messages, Chat Rooms and Other Social Media Platforms

Please be informed that any Personally Identifiable Information you include in your message, like complete name, address and contact number, may be viewed by anyone with internet access. If you do not want people to know sensitive and Personally Identifiable Information, do not include them in any message you post publicly. Instead, call our published landline contact numbers and directly speak to our staff. 

Third Party Websites

This data privacy policy is applicable only to data collected on this website. It does not apply to links and websites of third parties.

Venue and Forum

All disputes, controversies and disagreements between the parties arising out of or related to this privacy policy shall be exclusively submitted for mediation at the Department of Trade and Industry; and, if mediation fails, it shall be resolved, and finally settled by, binding arbitration. The arbitration shall be conducted by three (3) arbitrators exclusively in the Philippine Dispute Resolution Center, Inc. (PDRCI), Taguig, Metro Manila, Philippines in accordance with the Alternative Dispute Resolution Act of 2004. The Parties waive any objection that might be made on the ground that such venue may be in an inconvenient forum.

Contact PowerAire

Please contact us at www.poweraire.com.ph, if you have any questions about this privacy policy. All information you provide in any written communication will also be covered by this policy.